We are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your personal information. These measures include but are not limited to the application and adherence to, of numerous physical security protocols, cyber security protocols, data encryption, data anonymization and limitation of access. This Privacy Policy explains what personal information we have, how we use it and how you can check and update any personal information we have about you.

By accessing our site or use any of our services, you acknowledge and agree that this Privacy Policy applies to all services offered by us and to all of our sites or apps, but excludes services and sites or apps that have separate privacy policies that do not incorporate this Privacy Policy.

Your personal information

Personal information is any information that is specific to a particular customer using our services.
We may collect your personal information such as:

  • Your name, gender, date of birth, identity document number
  • Your delivery and/or your billing addresses, telephone number, fax number, email address
  • Information on products and services purchased by you
  • Your preferences for particular products and services
  • Your demographic information, education level, occupation, household income, interests and activities
  • how you use our products and services, which may include your searching and browsing history on our websites
  • your internet protocol (IP) address which we collect when you visit our websites and your device details, the date and time of your visit of our websites, the type and version of browser used, the operating system and platform and the URL of any websites which you used to access our websites
  • your communications with us
  • your account information such as your billing history, the services you use and anything else relating to your account
  • any information necessary to make a credit check with credit reporting agencies
  • any other information we need to provide a particular service.

If you give us personal information about another person that we have requested in relation to the provision of a service, you are responsible for ensuring that they know and agree to us keeping records about them and that we will process their personal information in accordance with this Privacy Policy.

How we use your personal information

We collect and use personal information to help us manage your account:

  • to confirm process your orders
  • to deliver products and services to you (whether we provide them or not)
  • to manage your account with us and for billing purposes
  • to improve our products and services and develop new ones
  • to tell you about our products and services or allow trusted partners to tell you directly about their products
  • to respond to any questions or concerns you may have regarding our products or services
  • to comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests
  • to make credit decisions about you
  • to ensure security for you
  • to prevent and detect criminal activity, fraud and misuse of or damage to our services
  • to carry out statistical analysis and studies which may be shared with third parties, only in an anonymized form

Cookies

Like many other websites, we use cookies. Cookies are little files that websites put on your device to provide you with a better, more personal and relevant experience online. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience online. By continuing to use our websites, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our websites.

Who we share your data with

Your personal information may be shared with, or transferred to, our subsidiaries, affiliated companies, and trusted third parties (including agents, resellers, subcontractors and suppliers who are directly involved in the supply of the services ordered by you. We shall not share or use your personal information with our affiliates or any third party that is not directly involved in the provision of the services, without obtaining your prior express consent. However, you always have the option to withdraw your consent by contacting us.

We may disclose your personal information, with predefined processes, if such disclosure is:

  • permitted by applicable laws;
  • in response to legal process (e.g. police, emergency services, etc..) in order to comply with a court order or applicable law or in connection with judicial proceedings or other legal process.
  • necessary for the execution of the agreement between us and the provision of our services to you;
  • made in order to protect us or our customers’ legitimate interests;
  • expressly permitted by you (express opt-in consent).

To be more specific, we may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of e&, our customers or others. We may share your personal information with reputable credit reporting agencies for the purposes of fraud protection and credit risk reduction. We may also share your personal information for emergency services, including your approximate location. We may be required to disclose your personal information or legally intercept the services to comply with the laws or the express instructions of a competent authority or where it is deemed necessary in the interests of public or national security.
In addition, we may share aggregated and/or anonymized (non-personally identifiable) information, derived from your personal information, publicly and with our partners such as publishers, advertisers, website owners etc.

How long we retain your data

Some of the personal information, which you give to us when contracting for a service or product, will be retained for a reasonable period after termination of the contract.
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will only keep your personal information for as long as it is necessary or needed for our business purposes or for legal requirements, and then we delete it from our systems.

Accuracy and access to your information

You agree to provide us with accurate personal information at all times and you will notify us promptly upon any changes to your personal information. If you want to access any of your personal information you may contact us by mail or email. Upon verifying your details, we will, free of charge, disclose the relevant personal information we hold.

Security and protection of your personal information

We do our best to protect your personal details and other information about your account and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers.